FAQs
What services do you offer?
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Lumos offers luxury photo booth and video guest book experiences for weddings, engagements, birthdays, corporate events and other special celebrations. Our packages include professional booth hire, unlimited instant prints, curated backdrops and props, custom photo strip designs, a dedicated booth attendant, and complete setup and pack down.
What types of events do you cater for?
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We provide photo booth and video guest book experiences for weddings, engagements, birthdays, baby showers, school balls, corporate events, brand launches, Christmas parties and many other special celebrations.
Which areas do you service?
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Lumos is based in Perth, Western Australia. Travel within 30 km of the Perth CBD is included in all bookings. Additional travel fees may apply for events held beyond this distance.
How do I book?
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Booking with Lumos is easy! You can choose one of two options:
Option 1 – Submit an Enquiry
Complete our contact form with your event details. We'll check our availability, discuss your requirements, and send you a personalised booking proposal.
Option 2 – Book Online
Click Book Now to select your preferred package, choose any additional services or add-ons, and submit your booking request. We'll review your submission and email you a confirmation once we've confirmed our availability.
Your booking is secured once your booking proposal has been accepted and the 30% booking fee has been received.
How far in advance should I book?
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Yes! Every Lumos photo booth booking includes a friendly booth attendant who will handle the setup, assist your guests throughout the event, and pack everything down afterwards.
Is an attendant included?
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Can I customise the photo print design?
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Absolutely. Every booking includes a personalised photo strip design customised to suit your event, whether it's a wedding, birthday or corporate function.
Yes! We offer a curated collection of stylish backdrops and premium props to complement your event. Your package determines whether a standard or premium backdrop collection is included.
Do you provide backdrops and props?
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Our Video Guest Book allows guests to leave heartfelt video messages throughout your event using our vintage-inspired telephone setup. After your event, you’ll receive the recorded messages digitally to keep, rewatch and share. The Video Guest Book can be added to selected Lumos packages or hired on its own, subject to availability.
What is included with the Video Guest Book?
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We recommend booking as early as possible, particularly for weddings and peak event dates. However, if your event is coming up soon, feel free to get in touch! We'll always do our best to accommodate last minute enquiries.
Our photo booth requires approximately 3m × 3m of level space and access to a standard power outlet located near the setup area. If you've booked a package that includes our Video Guest Book, we'll work with you to determine the ideal layout during the planning process.
To ensure everything is ready before your hire period begins, we require access to the venue at least 1.5 hours before your scheduled start time. If venue access is delayed or unavailable, we reserve the right to adjust the hire period accordingly.
We're more than happy to set up outdoors, provided the weather conditions are suitable. As our equipment cannot be exposed to rain, we require a suitable undercover backup location to be available in the event of wet weather. If rain or other unsafe weather conditions arise, we may relocate the booth to the backup location to protect our equipment and ensure the safety of our staff and guests. If a suitable alternative location is not available, Lumos reserves the right to suspend or cancel the service for safety reasons.
If you're unsure whether your venue is suitable, don't worry! We're happy to liaise with you or your venue coordinator to recommend the best setup location.
What are the setup requirements?
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Photo prints are available instantly for your guests during the event. Digital images and Video Guest Book recordings will be delivered after your event, typically within 24-48 hours.
When will I receive my photos and videos?
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Please contact us as soon as possible. Our cancellation and rescheduling policy will be outlined in your booking agreement, and we'll always do our best to accommodate date changes where possible.
What happens if I need to cancel or reschedule?
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To secure your event date, a 30% non-refundable booking fee is required upon confirmation of your booking. Once your booking fee has been received, your date will be officially reserved in our calendar.
The remaining balance is due 14 days prior to your event. For bookings made within 14 days of the event date, full payment is required at the time of booking. Failure to make the final payment by the due date may result in cancellation of your booking. Any payments received up to that point, including the booking fee, may be retained in accordance with our cancellation policy.
What is your booking and payment process?
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We take care of everything from start to finish. Our team will deliver, set up and thoroughly test the equipment before your hire period begins, ensuring everything is ready for your guests to enjoy. Once your hire period has ended, our attendant will immediately pack down and remove all equipment from the venue.
If you'd like the booth set up earlier than your hire time (for example, before your ceremony or during venue setup), we're happy to accommodate. An additional idle time fee may apply if the booth remains non-operational for more than 3 hours before your hire period begins.
For events requiring pack down after 10:00 pm, a late-night pack down fee of $50 per hour applies. This is calculated from 10:00 pm until our equipment and staff have left the venue.